Interpersonal Relationships Professional Communication Skills for Nurses 7th Edition By Arnold PhD RN PMHCNS-BC – Test Bank

Professional Communication Skills in Interpersonal Relationships for Nurses 7th Edition By Arnold PhD RN PMHCNS-BC – Test Bank

ISBN-10:0323242812 , ISBN-13:978-0323242813

Chapter 6: Different Types of Communication
Chapter 6: Different Types of Communication
Arnold: Interpersonal Relationships, 7th Edition
MULTIPLE CHOICE
1. An outline of metacommunication can best be described as:
a. Communication type
b. Nonverbal expression
c. Verbal interaction
d. Combination of nonverbal and verbal communication
ANS: D
Metacommunication is a comprehensive term used to explain all elements influencing how messages are perceived. It is essentially a message about interpreting ongoing conversations. Metacommunicated messages can be subtly embedded within verbal expressions or conveyed through nonverbal cues and facial expressions. Communication type refers to the manner in which communication takes place. Nonverbal type encompasses facial expressions, gestures, body language, etc. Verbal type encompasses pitch, tone, and frequency.
DIF:Cognitive Level: UnderstandingREF:p. 100
TOP:Phase of the Nursing Process: All stages
MSC:Client Needs: Psychosocial Integrity
2. If a nurse puts his arm around an elderly client while helping her to move to a chair, the client might interpret this touch as:
a. Strictly a positive gesture.
b. A threat.
c. Denotation.
d. Paralanguage.
ANS: A
Physical touch is a powerful nonverbal method through which a nurse can communicate. Within a professional context, affective touch can convey care and reassurance. Studies have shown that clients perceive nurses touching them both positively as a sign of caring and negatively as a threat. Denotation refers to the general meaning of a word. Paralanguage refers to the delivery of a verbal message.
DIF:Cognitive Level: ApplicationREF:p. 103
TOP:Phase of the Nursing Process: Implementation
MSC:Client Needs: Psychosocial Integrity
3. The definition of denotation is:
a. A personal interpretation of a word or phrase.
b. A general meaning ascribed to a word.
c. A meaning shared among families.
d. A meaning commonly shared within a specific culture.
ANS: B
Denotation pertains to the general meaning attributed to a word. Connotation relates to a personal interpretation of a word. Jargon or slang refers to meanings commonly shared within a specific culture.
DIF:Cognitive Level: KnowledgeREF:p. 101
TOP:Phase of the Nursing Process: All stages
MSC:Client Needs: Psychosocial Integrity
4. When a nurse communicates about a client to a healthcare provider from another culture, using phrases like “The client stopped taking his medication last week when he fell off the wagon,” and the healthcare provider stares blankly, this is an example of:
a. Connotation.
b. Information processing.
c. Time gap between messages.
d. Nonverbal cultural discrepancies.
ANS: A
Connotation refers to the use of culturally specific words or phrases in a personalized manner. The issue here is not information processing; the healthcare provider requires an explanation of the intended meaning. The healthcare provider does not need extra time to interpret the message. This scenario exemplifies connotation, not nonverbal communication.
DIF:Cognitive Level: ApplicationREF:p. 101

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