Leading Ancillary and Support Departments to Higher Performance The New Service Imperative for Patient Care Frank R. Tortorella

Visit Financial institution For Elevating Supporting Departments to Enhanced Performance: The Latest Service Mandate for Patient Care by Frank R. Tortorella

• ISBN-10 ‏ : ‎ 1640552405
• ISBN-13 ‏ : ‎ 978-1640552401

Elevating Supporting Departments to Enhanced Performance: The Latest Service Mandate for Patient Care explores the crucial concepts for effectively leading ancillary and support teams throughout a healthcare system. Valuable insights from direct patient care, as well as from diagnostic, therapeutic, and nonclinical services, offer practical strategies for evaluating performance and making necessary adjustments.

Starting with a comprehensive overview of different departments and underscoring their significance within the healthcare infrastructure, the book progresses to chapters contributed by accomplished healthcare experts. These chapters reveal the strategies they have employed to optimize outcomes in their respective ancillary and support domains. Each chapter commences with an introduction to an ancillary department, followed by an exploration of its framework, essential services, clientele, and more.

In addition, the book includes:

• Insights into measuring efficiency and implementing staffing models
• A novel framework for enhancing departmental performance
• Guidance on identifying key performance indicators and workload metrics
• Best practices in leadership and communication for ancillary and support departments
• Strategies for applying the Baldrige framework to these domains

Supporting departments play a crucial role in ensuring that a healthcare organization attains its patient safety and experience objectives. To achieve success, healthcare leaders must grasp the intricacies of these departments and master the art of optimizing their performance.